General Information

Hours of Operation:
All pickups and returns must be made at our Smiley Facility between the hours of 8:00 a.m. to 4:30 p.m. Monday through Friday.

Round-trip transportation is to be arranged and paid for by the client. Most of our backings up to 30' in width are attached to battens, so please keep that in mind when you are arranging your transportation.

The client accepts full financial responsibility for any loss, damage or alterations made to a backing while it is out of J.C. Backings warehouse.

Returns and Exchanges:
A restocking fee based upon 25% of the rental will be charged if a backing is canceled and returned to our warehouse on the same day it has been picked up. If the backing is canceled and returned the following day then a restocking fee based upon 50% of the rental will be charged. Exchanges may be made on the same day the backing is picked up at no additional charge unless the backing that is being exchanged is of greater value than the one being returned.